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SMS Messaging Hub

Unified SMS messaging
with context

Manage all SMS conversations in one place with complete customer context, order history, and seamless integration across your business operations.

Unified inbox for all incoming & outgoing SMS messages
Initiate conversations from orders, services & customer pages
Complete customer context & order history sidebar

SMS Message Center

Auto-sync
Recent Conversations24
SJ
Sarah Johnson2m
Thanks for the HVAC service quote!
MC
Mike Chen15m
When can you schedule the repair?
LD
Lisa Davis1h
Perfect, see you tomorrow at 2pm
Hi! I received your quote for the HVAC service. Thanks for the quick response!
You're welcome! Would you like to schedule the service? We have availability tomorrow afternoon.
Type a message…
SJ
Sarah Johnson
VIP • +1 (555) 123‑4567
$2,840
6 orders

SMS Messaging Features

📨Unified Inbox

All messages in
one central hub.

Manage all incoming and outgoing SMS messages from a single, organized interface with conversation threading and smart sorting.

Threaded conversation view with message history
Smart filtering by status, source, and priority
Real-time message synchronization
Message read/unread status tracking
Message Center
Incoming Messages
New
Read
Priority
💬
📱
🔄
🔗Contextual Integration

Complete customer context
& seamless actions.

See complete customer information and order history alongside conversations, and take action directly from the messaging interface.

Customer profile & contact details
Complete order history with details
Service history & upcoming appointments
Quick actions: create order, schedule service
Customer Context
👤
📦
🔧
Quick Actions
Create
New Order
Schedule
Service
🚀Cross-Platform Initiation

Start conversations
from anywhere.

Initiate SMS conversations directly from orders, service schedules, customer profiles, and any other area of your business platform.

Message customers from order details
Send updates from service scheduling
Contact from customer profile pages
Context-aware message templates
Quick SMS, anywhere you work
1‑click SMSContext awarePre‑filled templates
📋
Orders & Estimates

Send quotes, delivery updates, and payment links without leaving the order.

🗓️
Schedule Board

Confirm appointments, notify “tech en route”, or reschedule in one tap.

👥
Customer Profile

Send balance reminders, thank‑you + review links, or birthday promos.

🔧
Service Ticket

Update on parts arrival, job complete notices, and follow‑up messages.

🧾
Invoices & Payments

Share secure pay links, receipts, and past‑due nudges with one click.

📣
Campaigns & Lists

Broadcast to a filtered group or send a one‑off message to a segment.

…and more — if there’s a customer phone number, you can send a quick SMS.

SMS Messaging Tools

📝

Message Templates

Pre-built templates for common customer interactions and scenarios.

📊

Message Analytics

Track delivery rate and response rate.

🔐

Secure & Compliant

Enterprise-grade security with SMS compliance and data protection.

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SMS Messaging Hub - UpChannels | UpChannels