All-in-one retail software & services that bring your store to a new level.
Sales, inventory, scheduling, payments, and your numbers — one calm system. And a real team that builds your website, runs your ads, and automates your busywork. Seven levels stand between your first sale and a thriving multi-store operation — we walk them with you.
Level 1 of 7
Get organized · The software
Operational
The counter runs itself
Every sale rings up from one scan box, a return or an exchange takes a minute, and the drawer balances at close — no more end-of-day math on a notepad.
Level 2 of 7
Get organized · The software
Organized
You know what’s in the back room
A clean catalog, counts you can trust, deliveries received by scanning the boxes — and every supplier one click away.
Level 3 of 7
Get organized · The software
Dependable
Every job lands on the calendar
Installs and repairs land on the right crew’s schedule, routes plan themselves, and customers track, pay, and book delivery from their own portal — without calling the store.
Level 4 of 7
Get organized · The software
Informed
You see the week before it happens
Sales, stock, jobs, and ad spend on one dashboard, with the team’s day logged alongside — decisions come from numbers, not gut feel.
This is where most software stops. It’s where our team starts.
Level 5 of 7
Grow · Software + our team
Sustainable
You know what you actually keep
Expenses tracked, vendor bills checked against what arrived, sales tax ready for filing, a P&L you can read without an accountant — and the busywork that used to need a hire, quietly automated away.
Key features
Our team steps in
Level 6 of 7
Grow · Software + our team
Connected
Customers come back on their own
Every customer remembered, a review request after every job, every text in one inbox — and social campaigns that sound like you, run by our marketing team, not by you at midnight.
Key features
Our team steps in
Level 7 of 7
Grow · Software + our team
Intelligent
Growth stops depending on you
A website we build, ads a pro team runs and you can actually measure, competitors watched, and local referral partners followed up on time. Some owners turn that into a second location. Others turn it into Saturdays off. Both are level seven.
Key features
Our team steps in
Small retailers are good at what big chains can’t copy. But too many tools and too few hours keep them from unleashing their full potential.
Empower small retailers to achieve their full potential, with an all-in-one platform and strong, supportive IT & marketing services.
Operation. Growth. Insight. Commerce.
From passive to proactive.
Sales, inventory, scheduling, delivery, payments, staff hours and your books run on one system for small retailers and service businesses — so growth work reads against what the store actually sold.
Your week at a glance
Quick Facts shows how this week is going and what needs you today — sales, stock, money, deliveries, the team and customers — with the store’s task board underneath.
One platform. Two business models.
Unleash your potential.
Whether you sell products, offer services, or both — UpChannels adapts to your business model.
Sell Products
Complete inventory management, order tracking, and supply chain optimization for physical products.
Sell Services
Streamlined scheduling, customer management, and service delivery optimization for service providers.
Beyond the software
Everyone sells the system.
Then you’re on your own.
A better ops system gets you organized — every vendor has one. Growing takes people. UpChannels takes on the four bottlenecks a store can’t solve alone.
A website that works both shifts
Most store sites are brochures nobody updates. Ours sells your real inventory, books real jobs, and hands every customer a portal to follow their order, approve a quote, ask for a new delivery date and, coming soon, pay online — because it runs on the same system as your counter.
See website developmentAds run by pros, wired to your register
Real people run your Google and Meta campaigns and business profiles, applying what works across the stores we manage — insight one store could never earn alone. And because your ads connect to your actual sales, we optimize toward revenue, not clicks.
Meet the marketing teamOne inbox today — answered 24/7 next
Today, every customer text lands in one inbox with the full story on screen, so your team answers like the owner would. Next, we’re building 24/7 auto and semi-auto answering — so the 9 p.m. text still hears back.
See the Communication HubAutomation fitted to your store
No two stores leak hours the same way, so we don’t sell a template. We map your specific busywork and build workflows that cut it — hours come back before headcount goes up.
See how automation is builtIntelligence. Engagement. Boost.
Retail is about Local.
Tools to keep local customers coming back: texts and campaigns, Google reviews, loyalty points, a look at nearby rivals and their ads, local news for your city, referral partners, and your Google Ads beside your own sales.
Customer Records
One record per customer: every order, their equipment and its warranty, store credit and loyalty points, and groups built from what they bought.
Communications Hub
One shared text inbox, with each customer’s details and recent orders beside the thread. Pro and Premium.
SMS Campaigns
Text a saved customer group from your store’s number, now or at a set time, with consent checked first. Pro and Premium.
Reviews Booster
Read and reply to your Google reviews on every plan, and on Pro and Premium text your review link to a customer group.
Ads Insights
Your Google Ads clicks, cost and conversions each week, beside the sales your store recorded on the same days.
Competitors Monitor
Find local rivals on Google Maps, keep one shared list, and open their Google and Facebook ads and search trends.
Plus more growth tools
Partners Network
Find and follow up local referral partners
Loyalty Program
Points earned and spent at the counter
Pro Marketing
Done-for-you marketing from our team
Ads Metrics
Where each ads number comes from
Local Vibes
Local news and events for your city
Best Practices Embedded
in daily used features
From smart analytics to comprehensive reporting, everything you need to manage and grow your business is right at your fingertips.
Smart Dashboard
A score for how well-run your store is, across seven levels from the daily counter to growth, with a next step for the weakest one.
Daily Journal
One entry per person per day: a note, calls and door traffic, with the counts taken from the walk-in log at close of day.
Advanced Data Views
and comprehensive reports
See your business from every angle. Group and pivot your order and expense lists on Premium, and open reports across sales, services, inventory and finance on your plan.
Table View
Work faster with an optimized table: quick filters, column controls, and inline actions for day-to-day operations.
Grouped View
Roll up orders, line items, and metrics by any field to spot trends, compare segments, and summarize performance in seconds.
Pivot View
Slice and pivot your data by date, product, customer, channel, and more to reveal patterns and opportunities.
Flexible with payment processor.
0% fee to us
Use any payment processor and keep the lowest rates you can get — with UpChannels you pay 0% payment transaction related fee to us.
Bring any processor you prefer
Stripe, Square, PayPal, your bank’s terminal—use what works best for you and keep your negotiated rates.
Prefer everything in one place? Optionally turn on built-in card payments powered by Stripe — in-store terminals and online.
Ready to upgrade your
retail business management?
Start your free trial today. No credit card required.
One system for the counter, the schedule, the truck and the books — and a team that will build the website, run the ads and take the busywork off you if you would rather not do it yourself. Start with the trial, or have us walk you through it first.
